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Support

Support for every PlaneCare product, platform and service

A single support hub for aircraft evaluation, FlightLab, FuelSmart Pro, Bravo X, We Fly Symmetry, JetBridge, inspection workflows, and client operational needs.

Coverage

What PlaneCare support covers

PlaneCare support routes clients, operators, partners, and internal teams to the right channel for each product, platform, and service need.

01

Aircraft Services

Support for aircraft technical evaluation, acquisition support, acceptance, delivery, EIS, RTS, maintenance oversight, quality assurance, and AOG coordination for clients.

02

Platforms

Support pathways for FlightLab, We Fly Symmetry, Bravo X, JetBridge, and the operational workflows connected to each platform.

03

Digital Products

Help for FuelSmart Pro calculators, SAF/CORSIA workflows, digital inspection tools, aircraft analytics, and future customer portal capabilities.

Support areas

Route requests to the right PlaneCare team

FlightLab & FuelSmart Pro

  • Calculator support
  • Data and workflow questions
  • Operational intelligence guidance

Bravo X

  • Autonomous inspection readiness
  • Aircraft and airport inspection workflows
  • Digital reporting and analytics support

We Fly Symmetry

  • Flight validation inquiries
  • Rigging, trim and aerodynamic symmetry review
  • Post-maintenance validation support

JetBridge

  • FAA registry support
  • Import/export coordination
  • Regulatory conformity questions

Aircraft Services

  • Evaluation and acceptance events
  • Return-to-service support
  • Maintenance oversight and QA

Client Operations

  • Priority request routing
  • Documentation and reporting follow-up
  • Global support coordination

Support request

Tell us what you need help with